All of our rates and fees can be accessed through our website.
In order to keep our overall rates and charges low, provide “the extras” and maintain our excellent service, a 5% Administration Fee is added to every invoice to cover a portion of business costs. These costs include, but are not limited to: providing our sitters with employee benefits (workman’s comp and paid time off), our liability and bonding policy, insurance(s), tax liabilities, sitter vetting and orientation programs, background checks etc.
Pet Nanny accepts payment via credit card through our secure merchant account. For your convenience we keep a credit card on file.
We will email your detailed service order for your review. You can then let us know if any changes need to be made to the order. Your card will be charged approximately 4 business days prior to the start of your service order.
We do not provide refunds, but use the remaining amount as a credit balance on your account for future pet care needs. Your credits expire after 6 months.
Our regular business hours are Monday-Friday from 9am to 4pm. The office is closed on weekends and all Federal holidays. Calls are monitored for emergencies when the office is closed. All other calls are returned during regular business hours.
Your reservation is only confirmed when you have received a final invoice/confirmation via e-mail. To make a reservation you may use our on-line scheduling system, send us an email or call the office at 610-716-7826. Messages left are not considered confirmations.
We adhere to a strict policy of NO OVERBOOKING. Therefore, once you have contracted services, we will turn away business in order to accommodate your schedule. You will be charged for all visits and overnights without proper notice of cancellation.
Morning and Evening visits occur between the hours of 7:00 and 9:00. Mid Day Walks occur between 11:00 am and 3:00 pm. Evening visits are between 4 pm and 6 pm. Cats are always visited a minimum of every 48 hours and dogs are visited a minimum of every 12 hours. If you would like to reserve a specific time, $5 will be added to the cost of your visit.
We understand that your friends and families may want to check in on your pets while you are gone however our policy is to not provide “shared” pet care with outside services, friends, family etc. It is of course nothing to do with your friends, it has to do with our insurance policy. It’s in place should anything happen with your house, our worse something with your pet(s) while they are in care of your friends, or while they were in your home, Pet Nanny, LLC could be held liable, even thought we were not responsible. We will not provide service for pets with another party. If we arrive at your home and there is an unexpected person in your home, we will leave the premises and report our finding to the local authorities. Additionally, Pet Nanny is not responsible for any damages incurred to or in your home or to your pet during any time period that anyone other than Pet Nanny, LLC has access to your home.
Sometimes emergencies happen – our goal is to help you when you need it most, even at the last minute. However, do not assume that we have received your last minute request until you have received an invoice/confirmation via e-mail. A $10 fee will apply to reservations made with less than 24 hours notice. Reservation requests that are submitted over a weekend for Monday service will be charged the Late Booking Fee.
A one-time $15.00 fee will be charged for processing all new clients. This fee is non-refundable. This fee is due when you book your registration meeting. The fee will be charged 4 days prior to your scheduled registration meeting.
PN suggests you leave a key in a secured lock box for your Pet Nanny. You can purchase a lock box from the PN office for the wholesale price of $25. You can also schedule our key pick-up and drop-off service, $12 each way, leave a key hidden in a pre-determined place, or allow entry with a garage code. PN WILL NOT retain a copy of your house key. If you ask your sitter to keep a copy of your key, Pet Nanny LLC will not be held responsible for it.
Pet Nanny will NOT care for unsecured pets. This means outdoor cats or dogs.
It is the pet-owner’s sole responsibility to pet-proof any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep the pet inside or away from any ‘forbidden’ areas. The pet sitter does not assume and has no liability for any injuries the pet may sustain while in its own home.
It is the pet owner’s responsibility to provide safe access to their home shoveling their sidewalks, steps and porch.
Pet Nanny reserves the right to adjust the thermostat, close/open windows (as long as it remains safe and secure), turn air conditioner on/off or etc. in ALL of our client’s homes if our sitters feel the climate is posing a health risk to your pet(s) in our care. Our staff will notify you if you are accessible.
We recognize that your privacy is important to you and your family. We will not, at any time, either directly or indirectly, use any information for our own benefit, disclose, or communicate, in any manner, any information to any third party.
Services: Personalized Pet Care Rate: Please review your invoice for your fees.